Last updated: 14th Oct 2025

At KV Wellness, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make an appointment, or use any of our wellness services, including massage, Ayurveda, counselling, and holistic therapies.

 

1. Information We Collect

We may collect personal information when you:

• Book or enquire about an appointment

• Fill out a contact form, consultation form, or membership form

• Subscribe to our newsletter or updates

• Visit our website or social media pages

This information may include:

• Name, contact details (email, phone number, address)

• Date of birth or gender (if required for certain therapies)

• Health and wellness information relevant to your treatment

• Payment or billing details (processed securely)

• Communication preferences and feedback

 

2. How We Use Your Information

We use your information to:

• Provide and personalise treatments or consultations

• Manage bookings, payments, and client records

• Communicate appointment reminders, updates, or offers

• Improve our services and website experience

• Comply with legal or regulatory obligations

We will only collect, use, and store information that is necessary for providing our services to you.

 

3. How We Protect Your Information

Your personal information is stored securely and accessed only by authorised staff.
We use secure systems and encryption where appropriate to protect your data against unauthorised access, loss, or misuse.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share limited information only when:

• Required by law or regulatory authorities

• Necessary for appointment management systems or payment processing (e.g., Fresha or other secure third-party booking/payment platforms)

Any third-party providers we use are carefully selected and comply with strict privacy standards.

 

5. Your Rights and Choices

You have the right to:

• Access and request a copy of the personal information we hold about you

• Request corrections or updates to your details

• Withdraw consent or request deletion of your information (subject to legal or record-keeping requirements)

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

 

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve your experience and understand how visitors use our site.
Cookies do not personally identify you and can be disabled in your browser settings.

 

7. Retention of Information

We retain your personal and health information only as long as necessary to provide services and comply with record-keeping obligations (for example, health records may be required to be kept for a minimum period under Australian law).

 

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Updates will be posted on this page with the revised date.

 

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:

KV Wellness
Email: wellness@krishnavillage.au